The Customer Driven Organization
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SKU: CDO
This customer-driven organization skills training material can be used by trainers and business managers to present their own training workshops. The training material is 100% customizable and instantly available.
- Content: 8 Hours Of Course Content
- Shipping: Instant Digital Download
- Audience: Suitable For All Employees
- Branding: Rebrand As Your Own
- Customization: Freedom To Edit
- Experience: No Experience Required
How To Present Your Own Training Courses On The Customer-Driven Organization
This is Oak Innovation's pre-written training course on the customer-driven organization that provides you with the training manuals, slide decks, and expert guides to present and brand your own training courses in this key business area.
This off-the-shelf, customizable and flexible training material uses practical content so you'll feel right at home with the material, right away.
Present Your Courses With Ease
Get practical training material that you'll instantly feel comfortable with.
Brand Courses As Your Own
Oak Innovation makes it easier to brand your own training courses.
Share Content With Your Learners
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How To Present A Training Course On The Customer-Driven Organization That Will Benefit Your Learners
Companies need to develop employees who exhibit high standards of customer focus, take responsibility for meeting the needs of customers, and make decisions based on what they know about their customers.
Designed to be accessible for all categories of employees, your learners will discover the vital importance of the customer.
Through engaging training material, discussion, and exercises, your learners will also explore the value of having excellent customer service.
From the slide deck and learner manual, your learners will learn how to identify the obstacles to achieving maximum customer value.
What's Included?
- A 90 Page Participant Manual
- 37 Customizable PowerPoint Slides
- Ready-To-Use Training Games And Training Icebreakers
- A Course Advertorial
- Eight Pre-written Expert Training Guides
- Customizable Exercises And Tests
- Further Reading Lists
Learning Objectives
At the end of this training course your learners will be able to:
- Understand the vital importance of the customer.
- See the value in having excellent customer service.
- Identify the factors that prevent maximizing customer value.
- Understand how to look at the customer service levels.
- Establish if a company is customer-driven.
- Identify different customer types and how to interact with them.
What's Covered?
These are the 6 key sections of this training course.
1. The customer-driven organization
The goal of the content in this part of the course is to:
- Examine the essential aspects of a customer-driven organization. These include loyalty and value-added service.
- Discuss aspects like market information and profit.
2. The customer service environment
You can use the material in this section to help your audience to:
- Understand the customer service environment.
- Explore customer service as a process.
- Examine why we need customers.
- Identify customers.
- Understand the Pareto Principle.
3. Poor customer-centric practices
This section explores customer expectations.
4. How to know your customers
Use the content to outline aspects like loyalty and switching costs.
End this section by using the content to discuss why customers leave, crises, and commitments.
5. The customer service culture
The content explores the critical areas of standards, innovation, and excellent service that can positively impact customer retention.
6. Communication
You can use the content to highlight that key practices include active listening skills. The content also places a focus on customer styles and introduces an effective complaint handling system.