Telesales
Price:
Instant digital delivery!
SKU: TS
This telesales skills training material can be used by trainers and business managers to present their own training workshops. The training material is 100% customizable and instantly available.
- Content: 8 Hours Of Course Content
- Shipping: Instant Digital Download
- Audience: Suitable For All Employees
- Branding: Rebrand As Your Own
- Customization: Freedom To Edit
- Experience: No Experience Required
How You Can Present Your Own Telesales Skills Training Course
Oak Innovation's training material makes it easier for you to plan and present your own telesales skills training course.
Everything is instantly downloadable and customizable. You can even completely rebrand the look and feel of this off-the-shelf training material so it matches your organization.
Present Your Courses With Ease
Get practical training material that you'll instantly feel comfortable with.
Brand Courses As Your Own
Oak Innovation makes it easier to brand your own training courses.
Share Content With Your Learners
Oak Innovation provides everything you need.
Offer Your Courses In A Smart Way
Instantly get all the training material you need.
How To Present A Training Course On Telesales Skills That Will Benefit Your Learners
This telesales skills training course by Oak Innovation will provide your learners with the knowledge and skills necessary to integrate a telesales process within their company. Adopting these practices will ultimately enhance your learners’ competencies within a telesales environment.
Designed to be accessible for all categories of employees, your learners will discover the main obstacles to effective telesales.
Through engaging training material, discussion, and exercises, your learners will learn about the sales equation and the stages of a sales call. And, they will learn about the benefits of an effective telesales process.
From the slide deck and learner manual, your learners will explore strategies for setting objectives and achieving key results. Through hands-on exercises and examples, your learners will also learn about a range of techniques involved in building an effective telesales process.
The course material also includes detail on how to handle objections and how to close a sale.
What's Included?
- A 38 Page Participant Manual
- 52 Customizable PowerPoint Slides
- Ready-To-Use Training Games And Training Icebreakers
- A Course Advertorial
- Eight Pre-written Expert Training Guides
- Customizable Exercises And Tests
- Further Reading Lists
Learning Objectives
At the end of this training course your participants will be able to:
- Identify the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Use these techniques to build an effective process.
- Explain the benefits of an effective telesales process.
What's Covered?
There are 5 key sections in this training course.
1. Telesales
The content will:
- Highlight the skills gap that happens within telesales environments
- Discuss what is telesales.
- Highlight the advantages of selling over the phone.
- Help participants respond to the demands of new and incredibly complex business situations.
- Focus on the seven deadly sins of telesales.
- Explore the concept of sales and the role of the telephone.
2. The selling equation
You can use the content provided to:
- Examine telesales as a process.
- Share how to manage first impressions.
- Discuss fundamental telephone techniques like managing the call, voice, and attitude.
3. The stages of a sales call
Most audiences will only have basic sales skills or knowledge.
The content of this section explores the four stages of a sales call:
- Opening.
- Presentation.
- Closing.
- Departure.
4. Why do people buy
This section of the content highlights the importance of features and benefits. To illustrate:
- Benefits - what the product will do for the customer.
- Features - not what the product does.
5. How to handle objections
The content provided illustrates that objections are removed when a telesales agent:
- Uses better transitions.
- Observes clearer buying signals.
- Closes the sale.
The final sections of this course content focus on fundamental telesales skills.